The data contributor issue has been resolved and rate updates have resumed as normal. We are monitoring the ongoing performance of the API and will provide a further update shortly. We apologise for any inconvenience caused.
Posted Feb 01, 2024 - 16:34 UTC
Identified
The issue has been identified and relates to an upstream issue with one of our data contributors. We are continuing to work on resolution on our side, and working with our data contributor to establish a timeline for resolution.
Posted Feb 01, 2024 - 13:01 UTC
Investigating
Dear clients, we are currently experiencing a technical issue that is causing a delay in updating exchange rates in our API. We apologise for the inconvenience caused. Please stand by for updates.