We deployed our new platform infrastructure this morning, bringing a load-balanced, high-availability backend to our industry-leading API.
Despite several weeks' extensive testing to prevent issues to our clients, this change resulted in an unforeseen SSL certificate issue, which meant that a subset of clients were unable to access our API via curl.
Affected clients received errors like: "curl: (60) SSL certificate problem: unable to get local issuer certificate", and could not access the API without changing their integration to non-verified SSL or plain HTTP.
We posted a status page update at 08:47 UTC, shortly after first discovering the issue. As soon as we realised it would take longer than a few minutes to address, we redirected all traffic back to our previous infrastructure at 09:04 UTC, to allow us time to identify and deploy a solution.
On investigation, we discovered that the issue was caused by a missing certificate-chain that was accidentally left out when our server certificate was created on AWS.
To resolve this, we added the certificate bundle to our SSL certificate, and then directed traffic back to our new infrastructure at 09:30 UTC.
We anticipate that fewer than 5% of clients were unable to connect for up to 45 minutes. Regrettably this issue didn't manifest during testing, because only clients that didn't have the latest certificates on their system were affected.
In addition to the above, we have received several edge-case issue reports involving non-standard API integrations (in particular, where our legacy API was more lenient towards malformed parameters) and are working with affected clients to resolve any issues caused. Other than these, we're happy to report our new API infrastructure is fully operational.
Please don't hesitate to contact us at email@example.com if you experience any unexpected behaviour when connecting to our API.
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