This incident has been resolved. We are continuing to make ongoing improvements to our platform to prevent any recurrence.
Posted Mar 21, 2023 - 13:00 UTC
The repeat occurrence this morning began at 07:35 UTC, after which a small number of currencies appeared as unavailable in our service, and it was resolved again by 07:55 UTC. The API has been operational since this time. However, clients are advised that our incident response is still in progress, and we are continuing to work on full remediation. Although we are working hard to avoid any further disruption in service, it is possible that the API may experience further performance issues over the next 48 hours, while we implement our solution. Please stand by for further updates.
Posted Mar 14, 2023 - 12:42 UTC
Please be advised that we experienced further issues relating to yesterday's incident this morning, beginning at 07:35 and causing degraded performance on our API. We are working on a solution and will continue to update this post with any additional information.
Posted Mar 14, 2023 - 08:00 UTC
Missing currency symbols have now been restored to the live API results and we are continuing to monitor the service performance and investigating the root cause.
Note: Although latest.json and historical/.json endpoints are restored, affected symbols may be unavailable for certain historical ohlc.json and spot.json requests coinciding with the incident period.